Sunday, July 12, 2009

Happy with our product and training

I just wanted to write this to say how pleased I am with our new medical charting system through Computerized Business Systems’ Web site, MedicalCharting.com. I am a nurse practitioner in a busy, young family medicine practice. I work with two young doctors and trying to find the right medical charting system was quite a challenge for us. Our office manager researched several options and proposed using Medisoft Clinical. Based on her recommendation, we decided to go for it. She made all the arrangements with Computerized Business Systems and a representative came to our practice and explained everything we needed to know and more. It was a great experience. And using the Medisoft Clinical to update patient charts, schedule appointments, see if a patient has arrived and is ready for an examination and to maintain records in accordance with insurance requirements is much easier than I imagined it would be. I especially appreciate that information cannot be entered more than once. Preventing duplicate entries saves us time and money. Also, our office manager loves the pre-populated electronic superbill with ICD-9 and CPT-4 codes.

Our office receives ongoing training and guidance when we need it about how to optimize our use of the system. MedicalCharting.com took a great deal of stress off all our minds. We can now use the system with great ease, make updates and appointments, as well as change appointments and be sure to meet all important deadlines thanks to Medisoft Clinical and the more than adequate training we received through Computerized Business Systems. It has made a huge difference in our efforts to improve customer service. Prior to purchasing this software, we received complaints from patients about how much time it took to see the doctor, in spite of having set up an appointment months in advance. These are legitimate concerns, as people’s lives are filled with many responsibilities and it is important that we never lose sight of that. By implementing Medisoft Clinical, we have been able to cut our wait times, provide more efficient service for our patients and get important test results and data included in a patient’s chart in no time. There is no longer a backlog of patient records waiting to be updated and filed. It can now all be done instantaneously and easily. I highly recommend the services available through MedicalCharting.com. If you are looking for ways to handle your day-to-day office operations electronically, you need to investigate the options available through Computerized Business Systems.


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